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Internet store rules

ONLINE STORE TERMS AND CONDITIONS
Dead Face Plugs

§1

General Provisions

  1. The online store (hereinafter the “Store”) conducts retail sales via the Internet by the Store Owner on the basis of these Terms and Conditions (hereinafter the “Terms”).

  2. The Store is owned by the company Czerwony Kaptur Weronika Kutner, NIP (Tax ID): 9512271505.
    Address: Warszawa, Batorego 27 lok. 91
    Contact details: tel. 516 745 463, email: deadfaceplugs@gmail.com.

  3. Whenever the term Consumer appears in this document, it means a natural person performing a legal act not directly related to their business or professional activity.

  4. These Terms form an integral part of the sales contract concluded with the customer.

  5. Acceptance of these Terms by the customer, by ticking the appropriate box in the order form, is a condition for concluding the sales contract.

  6. All prices shown in the Store are gross prices (including VAT).

  7. Goods available in the Store are free from physical and legal defects.

§2

Orders

  1. Orders may be placed in the following ways:

    • via the order form available on the Store’s website,

    • by email to the address provided on the Store’s website.

  2. Processing of the order requires the customer to provide data enabling verification of the customer and the recipient of the goods. The Store confirms receipt of the order by email.

  3. The information shown on the Store’s website at the time the order is placed—especially price, product description, features, set components, delivery time and method—is binding for both parties.

  4. Information on the Store’s website does not constitute an offer as defined by the Polish Civil Code. By placing an order, the customer submits an offer to purchase a specific product. The sales contract is concluded at the moment the Seller confirms acceptance of the order for processing.

§3

Payments

  1. The customer may choose from the following payment methods:

    • Bank transfer – payment should be made to the bank account number provided in the email confirming the order. The transfer can be made online, at the post office, or in a bank branch. Processing of the order begins after the payment is credited to the Store’s account.

    • Electronic payment – the most convenient and secure way to pay online. The Store uses the following payment systems:

      • PayU – service provided by PayU S.A., Poznań.

      • Przelewy24 – service for quick transfers and card payments provided by PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, entered in the National Court Register under KRS 0000347935, NIP 7792369887, REGON 301345068.

      • PayPal – service provided by PayPal S.A., Warsaw.
        PayPal also allows guest payments by debit/credit card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro).

  2. Shipping costs are specified in the delivery price list.

  3. Goods will be released only after payment for the goods and shipping has been received.

  4. Payment must be made within 3 days. Unpaid orders will be automatically cancelled after this period.

§4

Shipping of Goods

  1. The ordered goods are shipped via postal or courier services (e.g., Poczta Polska or a courier company) or made available for personal collection at the company’s address.

  2. For payments made by card, the processing time begins once the transaction is successfully authorized.

  3. For payments other than cash on delivery, the shipping time is extended by the period between placing the order and the date the payment is credited to the Store’s bank account.

§5

Complaints

  1. In the event of non-conformity of the goods with the contract, the customer should return the goods—at the Store’s expense—together with a description of the defect to:
    Weronika Kutner, ul. Batorego 27/91, 02-591 Warszawa.

  2. The Seller will consider the complaint within 14 days.

  3. If fulfilling a justified complaint requires sending new goods or removing defects, the Store bears the delivery costs.

  4. Differences in product photos resulting from the customer’s individual computer settings (color, proportions, etc.) cannot be the basis for a complaint.

§6

Right of Withdrawal

  1. Pursuant to the Act on the Protection of Certain Consumer Rights and on Liability for Damage Caused by a Dangerous Product of 2 March 2000, a customer who is a Consumer has the right to withdraw from the contract.

  2. A Consumer may withdraw from the sales contract without giving reasons by submitting a written statement within 14 days from the date of delivery. Sending the statement before the deadline is sufficient to meet the time limit.

  3. In the event of effective withdrawal, the contract is considered void. The customer must return the purchased goods immediately, no later than within 14 days.

  4. Within 14 days of withdrawal, the Store Owner will refund the amount paid. The refund will be made using the same payment method used by the Buyer unless the Buyer agrees to another method; the Buyer will not incur any fees for the refund.

  5. The right of withdrawal does not apply in cases specified by the Act mentioned in point 1, including:

    • goods made to the Consumer’s specifications or clearly personalized, such as jewelry made to an individual order or according to the customer’s approved design,

    • goods which, for health protection or hygiene reasons, cannot be returned once the packaging has been opened—this applies to plugs and weights delivered in sealed packaging.

§7

Privacy Protection

  1. The Store Owner is the administrator of personal data.

  2. Providing personal data is voluntary, but failure to provide the required data makes it impossible to place and process an order.

  3. The customer may separately consent to receive advertising and promotional materials, including a newsletter.

  4. The customer has the right to access, correct, request cessation of processing, and object to the processing of their personal data.

§8

Intellectual Property

  1. Any use of materials published on the Store’s website (including product photos and descriptions) without the Store’s written consent is prohibited.

§9

Entry into Force and Amendments

  1. These Terms enter into force on the date of publication on the Store’s website.

  2. The Terms may be amended; information about changes will be sent to customers to the email address provided in their order at least 14 days before the amended Terms come into force.

  3. Changes to the Terms will also be published on the Store’s website at least 14 days before they take effect.

  4. All orders accepted before the effective date of the amendment will be fulfilled under the Terms in force on the day the order was placed.

  5. If a customer does not accept the new Terms, they must notify the Store Owner within 14 days of receiving information about the change.