FAQ

Below you will find answers I have prepared to the most frequently asked questions regarding shopping in my store.

How can I check product availability?

Each product includes information about its availability in the store:

Out of stock – temporarily 0 items in stock; if you are very interested in this product, please let us know via email: deadfaceplugs@gmail.com.
Low stock – last pieces of the product available; it’s worth ordering quickly!
Medium stock – we have at least several units available.
High stock – we have enough stock to fulfill multiple orders.
Available on request – we can source this product especially for you; please contact us via email: deadfaceplugs@gmail.com.
Expected delivery – the product will be available soon.
Discontinued – the product is no longer available in our store.

How can I check the status of my order?

We will send updates regarding the progress of your order to your email address. Additionally, after logging into your account, you will have access to all information about your current and completed orders, including status, contents, delivery addresses, and more.

How long will I wait for my shipment?

After your payment is completed, you will receive a confirmation email and we will begin processing your order. You will be kept informed about the progress of our work.

Delivery time = shipping time + delivery time

The shipping time depends on product availability and the selected payment method, while the delivery time depends on the delivery option you choose.

» detailed order processing description

What delivery methods are available?

Depending on the quantity and weight of the products ordered, the selected payment method, and your personal preferences, you may choose one of the following delivery methods:

• Global Express
• First-Class Package

» detailed delivery methods description

How much will I pay for shipping?

The total cost of delivery will be displayed after adding products to your cart and selecting your preferred delivery method and payment option. The final amount due will be shown in the order summary. Depending on the selected payment method (electronic payment or bank transfer) and delivery option, shipping costs range from a 12 to 42 EUR.

» detailed delivery price list

How can I pay for my order?

Depending on the order value, selected delivery method, and your preferences, you may choose one of the following payment methods:

• bank transfer,
• electronic payment:
  • PayPal
  • Payment cards

» detailed payment methods description

What are discount coupons?

As part of various promotional campaigns, we offer discount coupons to our customers. These take the form of codes that should be entered in the appropriate field in the cart. This will recalculate the total amount due, taking the discount into account.

Please note that most discount codes have an expiration date. Once expired, the code becomes inactive and will not apply any discount.

What is the wishlist?

The wishlist is a place where you can save products you are considering purchasing. This feature is available only to logged-in users.

If you are unsure whether to buy a product and have an account in our store, log in and add the product to your wishlist. Products saved in the wishlist are remembered for you. Upon your next login, you will find all saved products there. You can return to them at any time, move them to the cart, or remove them from the wishlist.

Can I receive a VAT invoice?

No, we do not issue VAT invoices.

How can I change my order?

You can modify your order only until it has been fully prepared. Once it has been dispatched to the specified address, changes are no longer possible. To make any changes to your order (address change, adding a product, changing payment or delivery method), please contact us as soon as possible, preferably by email: deadfaceplugs@gmail.com.

I placed an incorrect order. How can I cancel it?

You can cancel your order only until it has been fully prepared. Once it has been dispatched, cancellation is no longer possible. To cancel your order, please contact us as soon as possible, preferably by email: deadfaceplugs@gmail.com.

Where is my shipment?

If you choose delivery via Polish Post, you will receive a tracking number and a link by email that allows you to track your shipment in real time. This link is also available to registered customers in the order details view, under the Shipment section.

Do the products sold come with a warranty?

Yes, the products available in our store are covered by manufacturer warranties valid within Poland. Information about the warranty period can be found in the product description and on the manufacturer’s website. Please remember to keep your proof of purchase (receipt or invoice) and the original packaging until the warranty period ends, as these are required to submit a warranty claim.

» warranty and service terms

I have a problem with the product I ordered. What should I do?

Before accepting the shipment, always check whether it has been damaged during transport. If the package shows visible external damage, we recommend refusing delivery and contacting us as soon as possible, preferably by email: deadfaceplugs@gmail.com.

If you wish to file a complaint, please check whether the product should be returned to our store or directly to the manufacturer. This information can be found on the warranty card, in the product description on our website, or on the manufacturer’s website.

» detailed complaint procedure

Can I return a purchased product?

Yes. In accordance with the Consumer Rights Act, you may return a product purchased in the online store within 14 days of receiving the shipment, without providing a reason. Products removed from their original packaging are not eligible for return. More details can be found in section 6 of the Terms and Conditions.

» complaints and returns description